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| IP Office |
. . .IP Office is a highly modular IP telephone system designed to meet the needs of home offices, standalone
businesses, and networked branch and head offices for small and medium enterprises. The award-winning IP Office
gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer
management, and unified communications.
IP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony system
with the applications and advantages of an IP telephony solution. This converged communications solution can help
businesses reduce costs, increase productivity, and improve customer service.
IP Office addresses basic telephony needs, leverages built-in convergence capabilities, and capitalizes on robust unified
applications to deliver intelligent communications. This small business IP phone system simplifies processes, and
streamlines the information exchange within systems to create simple and effective communication experiences. The IP
Office phone system supports a wide range of telephones, but the Avaya 5400 Series Digital phones and 5600 Series IP
phones have been specifically designed to work with IP Office and provide small and medium enterprises with a choice
of solutions to meet business efficiency and customer service requirements.
Product Details
The IP Office family consists of the IP Office 500 and IP Office 412 communications solutions. Systems can be expanded
through the use of expansion modules.
Avaya IP Office delivers full voice functionality with a comprehensive set of features. The IP Office system can be
configured as a voice-only PBX, using traditional circuit-switched lines, or as an IP telephony server using high-speed
ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks.
The IP Office 500 communication solution can scale up to 272 telephones and 8 T1/E1 trunks; the IP Office 412
supports up to 360 telephones and 4 T1/E1 trunks.
telephones, with capacity for 8 analog trunks or 4 digital trunks (96 T1/PRI channels or 120
E1 channels). Optionally, SIP trunks are also supported. Support for additional analog trunks
can be achieved by using Expansion Modules. Features include 2 independently switched LAN
ports and optional support for up to 60 voice compression channels.
telephones, with capacity for 16 analog trunks or 8 digital trunks (192 T1/PRI channels or 240
E1 channels). Optionally, SIP trunks are also supported. As with the IP Office 412, additional
analog trunks can be achieved by using Expansion Modules. Optional support for up to 128
voice compression channels is available.
The Avaya IP Office system includes a robust set of tools for administration (Manager), call tracking (SMDR), system
monitoring and diagnostics (System Status Application). The ability for users to manage their own calls is supplied
through a simple GUI (Phone Manager). Phone Manager functionality can be enhanced through simple licensing and to
support IP softphones.
When needed, add additional applications, including:
The Auto Attendant application enables callers to route their calls to the relevant department/person without the need
to speak to an operator/receptionist. Receptionists/operators can take advantage of the SoftConsole GUI application to
present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support
enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-
based telephony management.
Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration
path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large
display desktop phones with sophisticated screen-driven feature access. Single button on/off control and menu driven
displays are available for selected features for ease of use.
businesses, and networked branch and head offices for small and medium enterprises. The award-winning IP Office
gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer
management, and unified communications.
IP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony system
with the applications and advantages of an IP telephony solution. This converged communications solution can help
businesses reduce costs, increase productivity, and improve customer service.
IP Office addresses basic telephony needs, leverages built-in convergence capabilities, and capitalizes on robust unified
applications to deliver intelligent communications. This small business IP phone system simplifies processes, and
streamlines the information exchange within systems to create simple and effective communication experiences. The IP
Office phone system supports a wide range of telephones, but the Avaya 5400 Series Digital phones and 5600 Series IP
phones have been specifically designed to work with IP Office and provide small and medium enterprises with a choice
of solutions to meet business efficiency and customer service requirements.
Product Details
The IP Office family consists of the IP Office 500 and IP Office 412 communications solutions. Systems can be expanded
through the use of expansion modules.
Avaya IP Office delivers full voice functionality with a comprehensive set of features. The IP Office system can be
configured as a voice-only PBX, using traditional circuit-switched lines, or as an IP telephony server using high-speed
ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks.
The IP Office 500 communication solution can scale up to 272 telephones and 8 T1/E1 trunks; the IP Office 412
supports up to 360 telephones and 4 T1/E1 trunks.
- IP Office 412
telephones, with capacity for 8 analog trunks or 4 digital trunks (96 T1/PRI channels or 120
E1 channels). Optionally, SIP trunks are also supported. Support for additional analog trunks
can be achieved by using Expansion Modules. Features include 2 independently switched LAN
ports and optional support for up to 60 voice compression channels.
- IP Office 500
telephones, with capacity for 16 analog trunks or 8 digital trunks (192 T1/PRI channels or 240
E1 channels). Optionally, SIP trunks are also supported. As with the IP Office 412, additional
analog trunks can be achieved by using Expansion Modules. Optional support for up to 128
voice compression channels is available.
The Avaya IP Office system includes a robust set of tools for administration (Manager), call tracking (SMDR), system
monitoring and diagnostics (System Status Application). The ability for users to manage their own calls is supplied
through a simple GUI (Phone Manager). Phone Manager functionality can be enhanced through simple licensing and to
support IP softphones.
When needed, add additional applications, including:
- Synchronizing voice mail messages in an email inbox for easy message management · Scheduling conferences
- Uploading documents for real-time viewing
- Managing audio privileges for conference calls
- Using agent reporting and wallboards for call center environments
The Auto Attendant application enables callers to route their calls to the relevant department/person without the need
to speak to an operator/receptionist. Receptionists/operators can take advantage of the SoftConsole GUI application to
present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support
enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-
based telephony management.
Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration
path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large
display desktop phones with sophisticated screen-driven feature access. Single button on/off control and menu driven
displays are available for selected features for ease of use.